What skills do I need?
1. Bachelor’s degree in any discipline. 大學(xué)學(xué)士學(xué)位;
2. 3+ years’ experience in sales, customer success, account management, or a related field, preferably with consulting industry experience. 3年以上的銷售、客戶管理或相關(guān)領(lǐng)域相關(guān)經(jīng)驗(yàn),最好具有咨詢行業(yè)相關(guān)經(jīng)驗(yàn);
3. Fluent in written and spoken English and Mandarin (mandatory). 流利的英語和普通話書面和口語表達(dá)能力(必須);
4. Excellent communication and interpersonal skills with the ability to cultivate and maintain strong customer relationships. 具備良好的溝通和人際交往能力,能夠建立和維護(hù)客戶關(guān)系;
5. High level of intellectual curiosity. 具有高度的求知欲;
6. Passion for client servicing roles with a customer-centric focus. 樂于從事客戶服務(wù)角色,主動關(guān)注客戶需求;
7. Proactive approach in identifying and addressing customer needs and opportunities. 積極主動地識別客戶需求和機(jī)會;
8. Capable of working independently and collaboratively within teams. 能夠獨(dú)立工作,也能夠成為協(xié)作團(tuán)隊(duì)的一員;
9. Self-motivated, thriving in a dynamic, client-focused environment. 能夠在快節(jié)奏、以客戶為中心的環(huán)境中成長;
10. Strong ability to prioritize conflicting demands effectively. 較強(qiáng)的多重任務(wù)處理能力;
11. Great problem-solving skills, taking a consultative approach to finding the best solution. 出色的問題解決能力,能從咨詢行業(yè)的角度找到問題最優(yōu)解;
12. Strong MS Office skills, knowledge of data visualization tools is a plus. 熟練運(yùn)用微軟辦公軟件,了解數(shù)據(jù)可視化工具者優(yōu)先。
What will I be doing?
1. Responsible for business development and expansion, refining the business development process. 負(fù)責(zé)業(yè)務(wù)拓展,完善業(yè)務(wù)拓展流程;
2. Demonstrate a comprehensive understanding of products and solutions, showcasing mastery in product knowledge. 全面了解公司產(chǎn)品和解決方案,掌握公司產(chǎn)品知識;
3. Visit existing and potential clients, participate in project bidding and business negotiations, and explore potential cooperation opportunities. 拜訪現(xiàn)有客戶和潛在客戶,參與項(xiàng)目投標(biāo)和商務(wù)談判,挖掘潛在合作機(jī)會;
4. Anticipate customer needs and adjust strategic plans accordingly to achieve mutually beneficial long-term goals. 預(yù)見客戶需求并相應(yīng)調(diào)整戰(zhàn)略計(jì)劃,以實(shí)現(xiàn)雙方長期目標(biāo);
5. Utilize resources effectively through visits, bidding, partnerships, etc., to reach target customer departments, maintain close connections with key decision-making departments, and acquire new customer resources. 通過拜訪、投標(biāo)、合作等方式有效利用資源,觸及目標(biāo)客戶部門,與關(guān)鍵決策部門保持密切聯(lián)系,并獲取新的客戶資源;
6. Center services around customer needs, develop personalized service solutions, understand customer needs and pain points, and collaborate with departments to enhance customer and product service optimization, increasing trust and satisfaction. 以客戶需求為中心,開發(fā)個性化服務(wù)解決方案,了解客戶需求和痛點(diǎn),并與各部門合作,優(yōu)化客戶和產(chǎn)品服務(wù),增強(qiáng)信任和滿意度;
7. Collaborate closely with the team to identify selling opportunities, contributing to overall customer account growth. 與團(tuán)隊(duì)密切合作,共同發(fā)現(xiàn)銷售機(jī)會,為公司整體增長做出貢獻(xiàn);
8. Regularly participate in industry-related conferences, stay updated on industry trends, and gather valuable market and customer information. 定期參加行業(yè)相關(guān)會議,了解行業(yè)趨勢,收集有價值的市場和客戶信息;
9. Pay attention to changes in market demand and competitive positioning, providing effective suggestions for product and service optimization. 關(guān)注市場需求和競爭定位的變化,為產(chǎn)品和服務(wù)優(yōu)化提供有效建議;
10. Ability to set, manage, and surpass client expectations effectively. 具備有效設(shè)定、管理和超越客戶期望的能力。