Mission of Function?
職能的使命?
Technical support engineer is mainly responsible for SNC motion control products technical support, including field application support, pilot test and benchmark test for new products, and handle escalated case from outside, and provide professional solutions.
技術(shù)支持工程師主要負責(zé)SNC運動控制產(chǎn)品的技術(shù)支持,包括新產(chǎn)品的現(xiàn)場應(yīng)用支持,中試和基準測試,處理外部升級案例,并提供專業(yè)的解決方案。
What are my responsibilities?
Drive the pilot test and coordinate benchmark test for new GMC products by test concept definition and implement.
Take over the escalated cases as T2.5, to clarify the problems and provide professional solutions timely.
Provide professional onsite investigation for root cause analyze of product problem.
Collect application feedback of GMC products and transfer it to RD and product manager.
Document application experience of GMC products and share with related cross function.
通過測試概念的定義和實施,推動GMC新產(chǎn)品的試點測試和協(xié)調(diào)基準測試。接管升級的案例作為T2.5,及時澄清問題并提供專業(yè)的解決方案。為產(chǎn)品問題的根本原因分析提供專業(yè)的現(xiàn)場調(diào)查。收集GMC產(chǎn)品的應(yīng)用反饋并反饋給研發(fā)部和產(chǎn)品經(jīng)理。記錄GMC產(chǎn)品的應(yīng)用經(jīng)驗,并與相關(guān)部門分享。
What do I need to qualify for this job?
我需要具備什么條件才能勝任這份工作?
Education - bachelor’s degree or above, automation control Major or related etc.
Over 5 years working experience at related area.
Good experience in motion control system application, especially in general motion control application.
Good skill of programming or commissioning software, for example TIA, STARTER etc.
Good experience in PLC programming, Proficient in servo and VFD application skills.
Basic hardware analyze ability.
Good communication skills, both in English and Chinese.
Business trip is required.
本科及以上學(xué)歷,自動化控制專業(yè)或相關(guān)專業(yè)
5年以上相關(guān)工作經(jīng)驗。良好的運動控制系統(tǒng)應(yīng)用經(jīng)驗,特別是一般運動控制應(yīng)用。熟練編程或調(diào)試軟件,如TIA, STARTER等。有PLC編程經(jīng)驗,精通伺服和變頻器應(yīng)用技能。基本的硬件分析能力。良好的中英文溝通能力。能夠配合短期出差。