更新于 今天

客戶服務(wù)代表

5000-7000元
  • 威海環(huán)翠區(qū)
  • 1-3年
  • 本科
  • 全職
  • 招1人

職位描述

SAPCRMVIP客服
主要職責/Primary Responsibilities:

1、核對客戶的英文規(guī)格書。 商業(yè)核查和協(xié)調(diào)條件,如價格、處罰、擔保、風險分析 Check specification of the customer in English language. Commercial verification and coordination of conditions, such as prices, penalties, guarantees, risk analyzes.

2、分析技術(shù)設(shè)計、測試、驗收、周期和交付規(guī)范方面的偏差(目標/實際比較) Analyze deviations in terms of technical designs, tests, acceptance, period, and delivery specifications (target / actual comparison).

3、離心泵和螺桿泵的選型,配置完整的機組、外部泵、配件及零配件可按客戶要求成套。測試泵物料,電機和密封系統(tǒng)的匹配性,如有必要,與供應(yīng)商和設(shè)計澄清。通過CRM 創(chuàng)建銷售訂單在技術(shù)和商務(wù)澄清之后 Hydraulic selection of centrifugal and screw pumps. Configuration of the complete unit, external pumps, accessories and spare parts packages according to customer requirements. Testing of the suitability of the pump materials, motors and sealing systems selected for the applications if necessary clarification with suppliers and design. After technical /commercial cleared order, create sales order via CRM .

4、創(chuàng)建完整的訂單BOM表。 基于自我負責的創(chuàng)建,完成威海和客戶的具體文件選型要求, 轉(zhuǎn)發(fā)到相應(yīng)的專業(yè)部門,創(chuàng)建訂單確 Creation of complete order BOMs. Completing the order with the necessary Weihai /customer-specific documents, in which case the selection of the required funds is determined on a self-responsibility basis. Forwarding to appropriate specialist departments. Creation of the order confirmation.

5、更改客戶的請求以檢查其可行性。制定反方案,與客戶協(xié)調(diào),確定成本,并在SAP系統(tǒng)中實施和啟動變更 Change requests of the customer to check for feasibility. Develop counterproposals, coordinate with the customer, determine the costs, and implement and initiate the changes in the SAP system.

6、查符合信用證要求(例如,根據(jù)客戶要求,國家清單,訂單價值限制)以及CIRCOR / WEIHAI 指南 Check compliance with the letter of credit requirements (for example, according to customer requirements, country lists, order value limits) as well as CIRCOR / WEIHAI guidelines 核

7、監(jiān)控和跟蹤銷售訂單狀態(tài),確??蛻舭磿r交貨 Monitor and track sales order status to ensure on time delivery from customer.

8、船包訂單的OWB訂單跟蹤 Owner benefit orders of shipset following up and arrangement.

9、在驗收和截止日期期間(FAT)為客戶和驗收人員提供服務(wù),在此框架內(nèi),將介紹公司參觀和生產(chǎn)站。以專業(yè)和及時的方式澄清和執(zhí)行客戶提出的所有問題或變更要求。創(chuàng)建必要的文檔,搜集并完成交給客戶 Serve customers and acceptance officers during acceptances and deadlines(FAT), Within this framework, company tours and production stations will be presented. Clarify and implement all questions or changes requested by the customer in a professional and timely manner. Create necessary documentation, compile and go through with the customer.

10、傭金的申請及跟蹤 Commission application and follow up .

11、在系統(tǒng)里面創(chuàng)建新客戶,澄清所有情況并轉(zhuǎn)發(fā)給財務(wù)部門,協(xié)助應(yīng)收賬款管理,如應(yīng)收賬款索賠,要求預(yù)付款,要求銀行擔保,創(chuàng)建必要的形式發(fā)票 Capture new customer in the system, clarify all conditions and forward them to the accounting dept Collaboration in receivables management, such as

claim receivables, ask for prepayment, request bank guarantees, create necessary pro forma invoices.

12、在SAP測試系統(tǒng)中對日常管理、改善和測試等工作系統(tǒng)進行重新設(shè)計和重組。 結(jié)合實際經(jīng)驗,提出設(shè)計建議 Contributing to the redesign and reorganization of work systems such as Daily Management, Kaizen, and testing in the SAP test system. Considering practical experience, bring design suggestions.

13、負責不定時的團隊和新人培訓(xùn) Responsible for team training irregularly and new employee.

14、完成經(jīng)理交待的其他任務(wù) Other assignments required by manager.


基本要求 / Qualifications Required:


1、良好的溝通能力
2、 熟練運用SAP和CRM技能
3、良好的學(xué)習能力跟主動性
4、良好的團隊合作者
5、本科學(xué)歷,英語專業(yè)優(yōu)先
6、流利的英語口語跟書寫能力

工作地點

賽科泵業(yè)(威海)有限公司

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