崗位職責(zé):

- Analyze existing applications and making recommendations for upgrades and improvements.
- Develop and oversee the installation of application.
- Perform tests and troubleshooting, as well as quality assurance.
- Implement safety procedures and data recovery plans.
- Develop user manuals, as well as policies, procedures, and safety protocols.
- Collaborate with other departments and professionals in the development of IT applications.
- Ensure all installations, maintenance, and upgrades are carried out on schedule and to client specifications.
- Monitor the performance and usage of the applications, identify and solve problems, and ensure the optimal operation of the applications.
- Manage application system interfaces to ensure the good integration and interaction of the application with other systems, while ensuring the stability and security of the system interfaces.
- Manage application change control process, including assessing the necessity and priority of change requests, developing change plans, testing and releasing changes.


Health & Safety

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.

- Degree in computer science, and/or IT.
- Degree or completed courses in business administration would be advantageous.
- Relevant certification may be required.
- Practical experience installing and maintaining systems is recommended.
- Strong written and verbal communication skills.
- Excellent interpersonal and leadership skills.
- Requires at least 3 years of progressive experience in hospitality or theme park industry and at least 2 years of progressive experience in Ticketing, PMS, Retail, F&B and Supply Chain system maintenance.
- Requires at least 1 year of progressive experience in providing network, hardware, and software support.
- Experience with local area network (LAN) required, wide area network (WAN), VMware, Windows Server, Linux Server and Microsoft365 experiences preferred.
- Must be detail oriented, able to maintain complete, accurate system documentation, manage time productively, and keep records of activities pending and completed.