? Provide telephone and email support for internal users
? Microsoft365 User Administration
? Starters / Movers / Leavers Process
? Backup administration and testing
? Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
? Document new and update existing IT procedures
? Assist with projects of all sizes including technology infrastructure and software projects
? Overall management and responsibility for the efficient handling of support requests
? The ability to conduct and participate in client meetings / system demonstrations
? Remote support for clients regardless of location
? Software installation, desktop imaging, software inventory and monitoring
? Configuration and installation of physical and virtual servers
? Administration and configuration of Cisco Networking devices. (Switches / Firewalls)

Qualifications
? Minimum of 3 years’ experience delivering 2nd/3rd level IT Support
? Professional manner with excellent communication skills
? Experienced in installing, supporting and troubleshooting :
o Windows 11,
o Microsoft Office 365,
o Exchange
o Active Directory,
o Networking (DNS, DHCP, TCP/IP),
o VMware/Hyper-V
o Remote Access tools
? Remote Access tools, Mobile device configuration (iPhone / iPad)
? Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
? Able to plan own time effectively