Job Responsibilities: 1. Be responsible for communication with customers or agents, arrange for shipment export & import. 2. Be responsible for answering the whole process together with documentation, such as: receiving order, overseas confirmation, booking, transportation, goods inspection, customs declaration, delivery and shipment tracking, etc. 3. Establish effective communication with partners and customers effectively, provide good customer service and timely response to inquiries. Be responsible for handling all kinds of emergencies and promptly report to the leader. 4. Process relevant documents, expenses, invoices, etc. in accordance with the requirements of the company's internal processes. 5. Carry out other duties as assigned by the line manager and department head. ? Job Requirements: 1 College degree or above, Bachelor's degree or CET-4 preferred. 2 More than three years' experience in full container sea freight operations, experience in shipping company operations is preferred. 3. Good English reading and writing, with the ability to deal with emails on a daily basis; 4. Integrity, unity and sophistication. 5. Strong interpersonal communication skills and team player.