更新于 今天

汽車售后項目專員

5千-1萬
  • 上海浦東新區(qū)
  • 3-5年
  • 大專
  • 全職
  • 招1人

職位描述

汽車廠家汽車保養(yǎng)汽車理賠汽車售后服務

崗位職責:
售后商務項目的運維及項目分析,所涉及的售后項目有“3+機油項目”、“車輛保養(yǎng)套餐”、“E-Commerce”、“保有車輛分析”;
根據工時、零件去設計各車型的保養(yǎng)套餐,錄入到DCC系統(tǒng)中,并定期更新與維護各車型保養(yǎng)套餐內容與價格;
協助服務市場部對官網車型保養(yǎng)套餐信息更新與維護;
根據銷售部每月提供的保養(yǎng)套餐贈送車輛清單,在DCC系統(tǒng)中進行審批、錄入與維護;
對經銷商開具的車輛保養(yǎng)套餐申請的票據進行審核與整理;
定期對各車型的3+機油保養(yǎng)套餐信息更新維護,并更新到天貓售后平臺中; 每月整理并審核全國經銷商提報的3+機油項目車輛信息,包括工單明細、車輛預檢照片、預檢繞車視頻材料;
每月對不同項目數據作深度分析,并制作全國經銷商分析月報Excel、PPT; 建立定期的團隊內部溝通交流,及外部跨團隊溝通;
處理經銷商的日常申訴;
針對售后項目,定期開展經銷商在線答疑、培訓;
協助財務、第三方審計開展經銷商項目支持申請的材料審計;
項目支持的發(fā)放流程執(zhí)行;
定期對項目預算作監(jiān)控,并對項目發(fā)展趨勢作合理預測。

任職資質:
大專以上學歷,汽車或物流本科專業(yè)優(yōu)先;
3年或以上汽車主機廠/高端汽車品牌經銷商的工作背景;
熟悉售后車輛保養(yǎng)套餐、SOP、經銷商日常運營執(zhí)行、經銷商返利流程申請等內容;
熟悉主機廠、經銷商DMS系統(tǒng)的功能與操作;
熟練使用MS Outlook/Excel/Word/PPT/Access辦公軟件,熟練掌握excel數據分析技能,以及制作高質量PPT演示報告的技能;
良好的語言溝通能力和文字表述能力;
樂于接受新事物與挑戰(zhàn);
富有責任感,并能專注于日常

工作地點

前灘信德中心

職位發(fā)布者

葛女士/人事經理

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Calex was formed in 1997. Its primary focus is to manage and deliver innovative learning and Bodyshop programmes for Automotive manufacturers in the UK and overseas.In recent years, Calex has expanded and employs dedicated training personnel within Jaguar, Land Rover, Volvo, Peugeot Citro?n and London Taxi Company. Other current clients include emergency response and rescue services, UPS, Arriva, Yazaki, and IMI. Through delivering and managing training programmes across the automotive and retail sectors, Calex can bring a wealth of experience and innovation from learning programmes delivered across the globe. Calex has an excellent relationship with the British Council and works closely with this trusted and influential organisation wherever possible. The British Council are specialists in supporting vocational learning programmes and have facilities located in over 110 countries around the globe. Calex recognises the importance of cultural awareness and is able, through its partners, to deliver quality focused local learning programmes designed around the individual clients needs.
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