工作職責(zé):
1.給全校師生提供優(yōu)質(zhì)的IT支持服務(wù),及時(shí)的解決用戶(hù)的IT問(wèn)題(helpdesk)
2.了解Microsoft 365(Office 365)
3.了解Windows AD的基本操作
4.了解各主流平臺(tái)(Windows, iOS, MacOS, Android)的系統(tǒng)操作使用,常用問(wèn)題解決
5.英語(yǔ)能簡(jiǎn)單溝通(必須)
6.有PowerShell, Power App, Power Automate, Power Bi中的其中一項(xiàng) 開(kāi)發(fā)能力優(yōu)先

崗位要求:
1.計(jì)算機(jī)相關(guān)專(zhuān)業(yè)
2.英語(yǔ)可基本溝通計(jì)算機(jī)相關(guān)問(wèn)題
3.工作積極主動(dòng), 有責(zé)任心,仔細(xì),有耐心
4.努力好學(xué)，良好的服務(wù)精神/意識(shí)
5.有外資企業(yè)/學(xué)校從業(yè)經(jīng)驗(yàn)優(yōu)先

福利待遇：
1.20天年假，雙休，法定假日不調(diào)休，額外學(xué)校假期福利；
2.五險(xiǎn)一金，額外的商業(yè)醫(yī)保；
3.年度體檢，免費(fèi)員工班車(chē)，工作日免費(fèi)午餐；
4.國(guó)際化工作環(huán)境，扁平化管理；

KEY RESPONSIBILITIES:
Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively, e.g. by implementation of a ticketing system.
General RESPONSIBILITIES:
? To take responsibility for the day-to-day running of helpdesk and associated processes including proactively:
? coordinate all help desk tickets of the school
? Manage the asset tracking system of both hardware and software
? support all students, staff with the administrative tasks and communications
? manage the dedicated helpdesk, providing an innovative, welcoming environment for all
? manage the procurement, tagging and deployment of all ICT assets.
Organization of IT services
? Coordinate daily processes and procedures to meet address ICT requests from staff, students, parents
? Develop and monitor mechanisms for prioritizing and managing ICT requests pro-actively and in a timely, well-communicated manner
? Coordinate the Help Desk staff including management of work priorities, standards and roster
? Coordinate the ticketing system including the allocation of tickets to staff, ensuring on high-level communication and ticket prioritization
? Ensure the ready availability of help desk resources (e.g. spare parts, replacement computers, other consumables)