Responsibilities
● Customer order management: Have customers' orders input into ERPs
(ORACLE/SAP) and provide order confirmation timely; Delivery schedule update and follow-up timely; Quick action and responsiveness to customer's inquiries.
● RMA management: Timely proceed of customer RMA request and depot repair orders and input related tickets/documents into CRM(Salesforce)/ERPs; Record and report the status of equipment returns, repair replacements, sales orders and delivery schedules; Weekly status update/ FAR sending/replacement order creation/return shipment arrange.
● Delivery note (DN) creations and Shipping documents preparations: On time DNs creation in ERPs to ensure shipment arranged to customer as committed; Shipping documents sent to customers when products arranged out; Preparations and collections of documents in relation to transshipment trades then send to finance team timely.
● Credit management: Assist sales and finance team to interactively communicate with customers for on time payments; Timely follow-up for the past due payment until paid; Apply for customer credit adjustment per sales/customer request.
● Internal coordination: Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met; Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements; Interface with customers, sales and other departments to address and resolve issues related to service bookings and customer satisfaction.