The Manager will be responsible for managing all aspects of the facility/property management service delivery system on the client project; primarily Asset Management and Operations. In this capacity, the manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client real estate / Facility team and business units, coordination with other key managers within the client alliance partner organizations and customer satisfaction.

• Assist Account Manager/ appointed leaders to oversee onsite daily operation, staffing, performance and development of the Facilities Management service delivery staff.
• Ensure client satisfaction with the client Facility/Property Management team by providing a seamless interface into the client’s real estate organization.
• Support Account Manager on:

Vendor Management:

• Contract price negotiation, vendor contract management
• Vendor performance management (QBR/KPI)

Finance Management:

• Spend control
• FC management, Yearly budget preparation

Work with HX Leader on yearly event calendar formulate, activities implementation to ensure it meets client’s expectation. Assist Account Manager on compilation the appropriate monthly/quarterly/annual reporting.

• Understand the Facilities Management scope for the client assigned and develop client specific processes and procedures and ensure implementation and compliance of the processes.
• Coordinate Support in the implementation of short and long-term projects for the client project.
• Coordinate discussions with each direct report regarding goal setting, performance reviews, and career development planning and incentive/salary administration.
• Ensure compliance with Jones Lang LaSalle minimum audit standards.
• Special/ad hoc tasks as assigned by superior as and when required.