Job ID: 0000L1O6
Description
Global Payment Solutions (GPS)
HSBC is recognised as one of the top tier providers of Global Payment Solutions (GPS) services in the Asia-Pacific region. As more corporate and institutional clients continue to consolidate their banking activities with the introduction of payments and cash management services, the potential growth of this business is substantial. Our customers view our regional client service proposition as a key element in deciding with whom to mandate their business.
We are currently seeking an experienced professional to join our team.
In this role, you will:
- Act as single point of service contact to quick solve client’s query and provide consistent high service quality to client.
- Improve customer satisfaction through responsive and responsible servicing approaches; quick query and complaints resolution.
- To understand customers’ day-to-day banking activities and operational needs so as to perform insightful reviews to streamline customers’ processes.
- Retain revenue and achieve business growth of portfolio, and collaboration with other stakeholders (eg. Sales, RM) to deepen share of wallet (where possible).
- Cross-sell and increase wallet share for Global top tier clients through identifying opportunities and pass on leads for complex/regional deals to related stakeholders.
- Strengthens relationship between the Bank and the Global top tier clients.
- Improves the Bank’s competitiveness in the payments and cash management market.
Qualifications
To be successful in the role, you should meet the following requirements:
- Minimum of 5 years proven and progressive cash management experience or equivalent.
- In-depth knowledge of commercial cash management and electronic banking products, especially financial institution clients’ cash management products.
- Proven ability to deliver creative and flexible customer solutions.
- Ability to understand a customer’s business and the fundamentals of running a business
- Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
- Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
- Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank (China) Company Limited