Tasks

To ensure the proper implementation of conducting service relevant Training for BMW Dealerships for different target groups and supporting BMW China Training Academy teams in optimizing training offer to suit dealer’s needs

Key Responsibilities

Adapt / update / develop service training courses based on the training requirements and delivered training concepts to suit different target groups

Conduct service related training to suit different target groups

Organize service training, put up the requirements the trainer needs to conduct the training, forwarding this request to training organization team and making sure, that all materials are available before the training

Checking all training material/ tools/ systems at the training venue to make sure they are ready and can be used

Conduct regular feedback sessions after each training to establish more training needs and / or optimise the trainings. Also this feedback needs to be feedback to the relevant departments

Take an active role in broadening the training offer of BMW China Training Academy by conducting regular analysis of training needs and passing on to responsible person / team / relevant departments

Lead / support special projects which are supporting BMW China Training Academy's business

Support company in conducting training on special occasions which are aimed at internal staff

Other tasks assigned by line manager

Qualifications

University degree

Proficient English, German would be an advantage

Familiar with retail service processes, knowledge of automobile service business

Professional in training

Clear customer orientation

Outgoing, easy to communicate with other people

Familiar with all known Microsoft Office Programmes

Representing the company

Willing to learn, accept feedback

Creative and Flexible

Open minded, sharing information

Background in service / training area, preferred in automobile industry / company training 4-6 Years

Experience with retail service business / training, preferred in automobile retail / wholesale service business 4-6 Years